Elise Hu http://wqcs.org en 1 Million Net Neutrality Comments Filed, But Will They Matter? http://wqcs.org/post/1-million-net-neutrality-comments-filed-will-they-matter The Federal Communications Commission received more than 1 million public comments on the issue of net neutrality during a five-month commenting period that ended Friday.<p>It's the <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331798176/fcc-extending-net-neutrality-commenting-time-after-site-buckles">biggest public response</a> the FCC has ever gotten on a policy matter in such a short period, and the second most commented-upon FCC issue, period. Mon, 21 Jul 2014 20:54:00 +0000 Elise Hu 46685 at http://wqcs.org 1 Million Net Neutrality Comments Filed, But Will They Matter? Better Culture Could Have Prevented Viral Comcast Call http://wqcs.org/post/better-culture-could-have-prevented-viral-comcast-call This week, one man's customer service <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds">call to Comcast</a> turned into a badgering — a simple request to cancel his service was repeatedly beaten back by the employee on the other end of the line. It was a familiar feeling for a lot of us, which perhaps explains why more than 4 million people have listened to it in less than a week.<p>"It was frustrating to listen to. It's almost a PTSD we have with bad customer service," said journalist Emily Yellin. Fri, 18 Jul 2014 07:37:00 +0000 Elise Hu 46549 at http://wqcs.org Better Culture Could Have Prevented Viral Comcast Call Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel http://wqcs.org/post/dont-fire-comcast-guy-says-caller-who-tried-cancel Ryan Block, whose hilariously tedious <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds">customer service experience</a> with Comcast struck a chord with millions, says the customer service rep who harangued him should not be fired.<p>In a <a href="https://soundcloud.com/ryan-block-10/comcastic-service">phone call that went viral</a> (more than 4 million audio plays and counting), Block tries and nearly fails to cancel his Internet service because Comcast's unnamed customer service rep is frustratingly persis Wed, 16 Jul 2014 18:32:00 +0000 Elise Hu 46469 at http://wqcs.org Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel Comcast 'Embarrassed' By The Service Call Making Internet Rounds http://wqcs.org/post/comcast-embarrassed-service-call-making-internet-rounds When a customer service call is described as <a href="http://gawker.com/hellish-comcast-call-sets-new-standard-for-shitty-custo-1605200994">"Kafkaesque" and "hellish,"</a> you pretty much know how it's going to go down before even taking a listen. Tue, 15 Jul 2014 15:53:00 +0000 Elise Hu 46402 at http://wqcs.org Comcast 'Embarrassed' By The Service Call Making Internet Rounds Tech Giants Make Net Neutrality Case As Deadline Nears http://wqcs.org/post/tech-giants-make-net-neutrality-case-deadline-nears It's not just comedian <a href="http://www.npr.org/blogs/alltechconsidered/2014/06/03/318458496/john-oliver-helps-rally-45-000-net-neutrality-comments-to-fcc">John Oliver coming out against</a> cable companies to support net neutrality. Mon, 14 Jul 2014 17:16:00 +0000 Elise Hu 46347 at http://wqcs.org Tech Giants Make Net Neutrality Case As Deadline Nears Tech Week: Google's World Cup Play, Amazon Sued And Kids Tracked http://wqcs.org/post/tech-week-googles-world-cup-play-amazon-sued-and-kids-tracked Summertime in the tech world has made us eager for some lighter news, which you can find below. But the weightier legal battles in technology continue, as highlighted in our Big Conversation section. And links we think you should see are filed under Curiosities. Sat, 12 Jul 2014 09:36:00 +0000 Elise Hu 46273 at http://wqcs.org Tech Week: Google's World Cup Play, Amazon Sued And Kids Tracked Friday Feline Fun: A Ranking Of The Most Famous Internet Cats http://wqcs.org/post/friday-feline-fun-ranking-most-famous-internet-cats <p>http://www.youtube.com/watch?v=xdhLQCYQ-nQ</p> Fri, 11 Jul 2014 20:22:00 +0000 Elise Hu 46258 at http://wqcs.org Friday Feline Fun: A Ranking Of The Most Famous Internet Cats The Future Internet Is Not So Free Or Open, In Pew's New Survey http://wqcs.org/post/future-internet-not-so-free-or-open-pews-new-survey What we know as the World Wide Web — the main way by which most of us access the Internet — <a href="http://www.npr.org/blogs/alltechconsidered/2014/02/27/282965383/the-web-at-25-hugely-popular-and-viewed-as-a-positive-force">just turned 25 this year</a>. Its existence has allowed for all kinds of learning and free expression, coding and making, rule-breaking and platform-making. Thu, 03 Jul 2014 13:58:00 +0000 Elise Hu 45850 at http://wqcs.org The Future Internet Is Not So Free Or Open, In Pew's New Survey Tech Week: Google's Plans, Aereo's Loss And Occupied Stalls http://wqcs.org/post/tech-week-googles-plans-aereos-loss-and-occupied-stalls It's officially summer, but there's no slowdown on the technology news front. Here's your weekly roundup of notable stories in tech, from the team at NPR and beyond.<p><h3><strong>ICYMI</strong></h3><p><strong>Aereo No Longer?</strong>: The Supreme Court, in a 6-3 decision, decided that the streaming TV startup Aereo's service, which lets users watch and record live TV from Internet-connected devices, <a href="http://www.npr.org/blogs/thetwo-way/2014/06/25/325488386/tech-firm-aereo-performs-an-illegal-service-supreme-court-says">is in violation of copyright laws</a>. Sat, 28 Jun 2014 09:13:00 +0000 Elise Hu 45623 at http://wqcs.org Tech Week: Google's Plans, Aereo's Loss And Occupied Stalls The Binge-Watch Before The Purge, Now That Aereo Is Likely Done http://wqcs.org/post/binge-watch-purge-now-aereo-likely-done The Supreme Court <a href="http://www.npr.org/blogs/thetwo-way/2014/06/25/325488386/tech-firm-aereo-performs-an-illegal-service-supreme-court-says">gave broadcasters a big win</a> this week in their battle against the startup service Aereo. Subscribers in select cities have been watching and recording live broadcast TV with <a href="https://www.aereo.com/">Aereo</a>, at a cost of $8 to $12 a month. Thu, 26 Jun 2014 20:44:00 +0000 Elise Hu 45559 at http://wqcs.org The Binge-Watch Before The Purge, Now That Aereo Is Likely Done